May’s hot topics in health care

  • Seminar inspires PIOs to revamp crisis plans
  • National quality improvement initiative
  • NVAC proposes Aurora’s policy to increase vaccination rates
  • HHS grants $16.1 million to 5 local health centers

 

Crisis seminar inspires PIOs to revamp crisis plans

On May 1 and 2, the Wisconsin Hospital Emergency Preparedness Program (WHEPP), in partnership with the Wisconsin Hospital Association, sponsored a hospital public information officer (PIO) seminar in Madison and Wausau. David Morris, marketing director for St. John’s Regional Medical Center in Joplin, shared his experience as a PIO during the Joplin, Missouri tornado disaster. Morris recounted what preparations worked for his team, what didn’t and preparation advice.

The stories recounted haunting images in the aftermath of a tornado that hit St. John’s Regional Medical Center on May 22, 2011. In this video, St. John’s nurses described diving under hospital beds with newborn babies in their arms to protect them, ER physicians said they used their own bodies to shield their patients as powerful winds hit the hospital and blew out windows and doors. Nurses took their own shoes off and put them on the feet of ambulatory patients to protect their patients’ feet from the broken glass and sharp debris that littered the way out during the evacuation.

The St. John’s communications team received 500 media calls and requests for interviews within the first 48 hours of the disaster and a 200% increase in traffic to its main website. To this day, as they approach the year anniversary of the disaster, interview and news feature requests from media continue.

Gerard Braud, an expert in media issues and crisis communications, followed Morris’s presentation with hands-on crisis communications training for the group. Braud walked participants through a number of crisis scenarios and emphasized the importance of maintaining control of the message.

Biggest take-a-ways from Braud:

  • Have your crisis plan in print, car or person (iCloud, flash drive, all PIOs should have multiple forms too)
  • Rules for developing talking points to tough questions:
  1. Establish “ noble high ground”
  2. State the obvious
  3. Logical progression “in 3s”
  4. Add context
  5. Write the headline/state what headline you want in articles in actual statements
  • Use “key message tree” (trunk is noble high ground; 3 branches represent 3 key message areas; each branch has 3 limbs; each limb has 3 twigs; each twig has 3 leaves)
  • Pre-write press release and key messaging templates
  • Write crisis plan backwards for best results/best planning
  • You only have 90 seconds in an interview (regardless of time you sit with reporter) to get your important info in the sound bite. (Write talking points in headlines and quotes to get the best results – make the job easiest for the reporters)

Hospitals take part in national quality improvement initiative

The WHA staff is currently working to help Wisconsin hospitals plan their 2012-2013 quality improvement goals with its national CMS Partnership for Patients program. According to Kelly Court, WHA chief quality officer, a big part of it is to help hospitals see the connections among all the quality improvement and measurement initiatives so they can make sense of it in their facility.

Wisconsin has 98% of its hospitals working with a hospital engagement network, one of the highest participation rates in the country. The goal of the initiative is to reduce hospital readmissions by 20% and reduce hospital-acquired harm by 40%.  Within those goals are specific initiatives, including:

  1. Reducing readmissions
  2. Obstetrics events
  3. Pressure ulcers
  4. Catheter acquired urinary tract infections
  5. Catheter-acquired blood stream infections
  6. Adverse drug events
  7. Falls
  8. Surgical infections
  9. Venous thromboembolism
  10. Ventilator-associated pneumonia

Court says WHA is talking to the staff in our hospital quality departments and working out hospital-specific, custom approaches on improvement projects. “The idea is not to have hospitals work on all ten initiatives that are in the Partner’s for Patients project, but to start with those that work best in their setting,” Court says.

Court also said WHA has added three new staff members to work on the Partner’s for Patients initiative. For a listing of participating hospitals, CLICK HERE.

UPDATE: More than 300 hospital quality professionals, nurses, physicians and executives gathered in Madison May 10 and in Eau Claire May 15 to participate in the launch of the WHA Partners for Patient initiative. Guests learned how they can raise the standard for delivering higher quality, safer patient care in Wisconsin. To read the recap, CLICK HERE.

 

 

National Vaccine Advisory Committee to replicate local hospital’s vaccination policy

The Wisconsin Medical Journal and Wisconsin Health News reports The National Vaccine Advisory Committee is hoping to implement a similar vaccination policy created by Aurora Health Care to boost rates nationwide. The publication reports Aurora Health increased its vaccination rate to 97.7% after adopting a condition-of-employment policy in 2011. All employees are required to receive a flu vaccine, or approved exemption, by December 31 each year. The national committee is proposing adopting a similar policy across the country for health systems that fail to achieve 90 percent employee vaccination rates, according to a new article in WMJ, a Wisconsin Medical Society publication. To read the publication, CLICK HERE.

Department of Health and Human Services grants $16.1 million to 5 Wisconsin community health centers

Wisconsin Health News reports the Department of Health and Human Services (HHS) announced it would award $16.1 million in grants to 5 Wisconsin community health centers to allow them to serve more than 29,000 new patients. The funding is part of a total $728 million in grants awarded across the country to support renovation and construction projects expected to serve an additional 860,000 patients.

The federal health reform law has so far supported the construction and renovation of 190 health centers, and the creation of 67 new centers, according to HHS. For more information visit HHS.

Feel free to connect Trish Skram on my Facebook page at Trish Skram “PR Gal” or on LinkedIn.

8 take-a-ways from WHA Advocacy Day April 24

Man with megaphone#1: Legislators don’t bite. The Wisconsin Hospital Association (WHA) set-up the opportunity for us to meet local legislators. I met with Senator Timothy Cullen (Democrat, 15th Senate District) and Representative Joseph Knilans (Republican, 44th Assembly District), both from Janesville. It was the highlight of my day. We discussed topics relating to issues in Janesville and Rock County, such as our economy, access and cost of health care, focus on attracting new businesses and education. I left feeling my voice mattered and, as individuals, we can really make an impact in our local communities.

# 2: There’s a lot to consider in an election year. The keynote speaker, Kellyanne Conway, republican strategist and President/CEO of The Polling Company, Inc., presented on “The Pulse of the Nation.” Good timing in an election year. Here are a few tidbits I learned:

  • Wisconsin is a key swing state, meaning no one candidate has overwhelming support.
  • The political pendulum swung from Wisconsin being a democratic blue state in 2008, to a red republican state in 2010 with newly elected republican officials.
  • While the 2008 election was very much about inspiration, the 2012 election will be more about aspiration and who can lead this country.
  • Voters are more concentrated on real issues that are affecting them, such as the economy, access to healthcare and government spending. Note pollsters reflected voters are more concerned about the access to health care, than the cost of health care.

Conway sited predictions in voting for the 2012 election:

President, Barack Obama Mitt Romney
Women 53% 40%
White males 34% 60%
18-29-year-olds 61% 33%
Independents 42% 48%
ALL 49% 45%
  • Conway predicts the white working class households and women voters are key to this year’s election.
  • President Barack Obama would need 58-59% of all women votes to win a re-election. In the 2008 presidential race, 56% of women voted for Obama.
  • Sixty-six percent of 18-24 year-olds voted for Obama in 2008. Their current approval rating of Obama is 46%.
  • For the first time in history, there is more student loan debt than credit card debt. Total student loan debt looms large at one trillion dollars.

#3: Women continue to manage household healthcare decisions. They often manage the health care needs of their spouse, kids, parents and even pets! Women spend two of every three health care dollars in the United States.

#4: Women not only play an important role at home managing the health care needs of their loved ones, but they have a significant impact in the medical field. Following are the percentages of women in particular health care roles.

Nurses 90%
Physicians 32%
Pharmacy 49%
Home care 98%

#5: Wisconsin hospitals are leading by example. Our hospitals focus on quality and cost to improve health care value, making Wisconsin more competitive.

The following are examples of initiatives that set our state apart from the pack.

  • Ninety-eight percent of Wisconsin hospitals are enrolled in “Partners for Patients,” and initiative to reduce inpatient health care associated complications by 40% and readmissions by 20% over three years.
  • Hospitals across Wisconsin are engaged in multiple efforts to improve quality and outcomes.
  • Better quality, better outcomes, and better value–three factors that make Wisconsin more competitive in a global economy.
  • Our hospitals are an asset to our communities, employing 110,000 individuals; providing more than $232 million in charity care; and delivering total community benefits valued at $1.4 billion in 2010.

#6: Proposed federal cuts to hospital Medicare and Medicaid payments must be considered in state-level policy making and will impact access to care. We can take the time to send a letter to our legislators raising awareness of these issues that will affect access to care in our community. Click here for a sample letter you can use to send to your local legislators.

  • Wisconsin hospitals are taking billions of dollars in Medicare and Medicaid payment cuts due to current federal policies.
  • Congress continues to target hospitals for cuts, which will affect access to care for Wisconsin’s most vulnerable citizens and negatively impact the entire state budget.
  • Wisconsin hospitals are leaders in delivering high-quality, high-value health care, but continued cuts impact that delivery system and access to care in Wisconsin communities.

#7: We need to train, hire and retain more physicians in Wisconsin! Action must be taken to meet the challenge of 100 more physicians a year to address Wisconsin’s shortage of 2,000 physicians by 2030.

  • Talk to your local legislators and encourage them to collect physician workforce data to assist in retention policy; continue to maintain Wisconsin’s favorable medical malpractice environment; and continuing to fund the Wisconsin Rural Physician Assistance Program.
  • Interesting fact: WI graduates 340 physicians per year, of which only 38% stay and practice in WI.

#8: It’s time to get engaged in the legislative process. The greatest thing I learned from Advocacy Day is we all have a voice and play an important role in our local communities. We can take our industry experience, day-to-day experiences with patients, health care providers and administrators, and get involved in the legislative process. Volunteer in community organizations or task force teams within the hospital setting, and listen to the needs of those we serve.

Whether we are directly involved in patient care or not, we are all in a position to listen to the pulse of our local communities. It’s part of our job, and critical in these changing times, to relay our experiences and insight to our legislators who create policies on our behalf.

For more information, and to stay engaged with changes in health care policy and legislative issues, visit the Wisconsin Hospital Association’s web site at: www.wha.org.

If you are interested in helping shape your own hospital’s future, consider joining the Hospitals, Education and Advocacy Team (HEAT). HEAT provides you the information, the insight, the strategy and the assistance you need in order to bring light to legislative issues that impact your hospitals and communities you serve. Visit HEAT online at: www.wha.org/speakUp/heat.aspx

Additionally, watch for the Wisconsin Healthcare Public Relations and Marketing Society’s (WHPRMS) monthly blogs, in partnership with WHA, where we feature monthly blogs exploring new issues impacting Wisconsin’s hospitals and health systems. You can find our blogs at: www.whprms.org/blog.

Heather Sullivan | WHPRMS president

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