Proactive calls made by clinicians to recently discharged patients provide a unique and meaningful opportunity to extend the patient experience and ensure that“all is well” with the customer.
Research supporting the impact and benefit of discharge follow-up calls is compelling.
· The Studer Group asserts that healthcare organizations making discharge follow-up calls achieve a 20% to 30% reduction in non-reimbursable readmissions.
· Further, patients receiving discharge calls place in the 90th percentile as likely to recommend a hospital to friends or family.
I welcome the opportunity to meet with you at the WHPRMS conference, (TeamHealth booth), and discuss your goals and how we can help.
Best regards –
Director of Business Development